Returns & Refunds Policy

At Illumia, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges of products purchased from our website https://www.bylushy.com. Please read this policy carefully before making a purchase.

Returns
1.1 Return Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase

1.2 Return Time Frame

You have 7 days from the date of purchase to return an item for a refund or exchange. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.

Refunds
2.1 Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2.2 Refund Time Frame

Refunds will be processed within 14 business days of receiving your returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

2.3 Non-Refundable Items

The following items are non-refundable:

Gift cards
Downloadable software products
Items marked as final sale
Custom or personalized products
Exchanges

3.1 Exchange Eligibility

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@byillumia.com with details of the issue.

3.2 Exchange Process

To exchange an item, you must return the original item in accordance with our return policy. Once we receive and inspect the returned item, we will send you a replacement.

Shipping Costs

4.1 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Exchange Shipping

If you are exchanging an item due to our error (e.g., you received a defective or incorrect item), we will cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@byillumia.com with your order number and a description of the issue. We will work with you to resolve the problem, which may include providing a replacement or issuing a refund.

How to Return an Item

To return an item, please follow these steps:

Email us at contact@byillumia.com to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

Once your return is authorized, we will provide you with return instructions.

Pack the item securely in its original packaging, and include your receipt or proof of purchase.

Ship the item to the address provided in the return authorization instructions.
Contact Us

If you have any questions about our Return & Refund Policy, please contact us at contact@byillumia.com

By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.

Thank you for choosing Illumia!