Shipping Policy
At Illumia, we strive to provide you with the best shopping experience, including reliable and timely shipping. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website https://byillumia.com. Please read this policy carefully before making a purchase.
1. Processing Time
1.1 Order Processing
Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
1.2 Order Modifications
Once an order is placed, it cannot be modified. If you need to cancel your order, please contact our customer service team as soon as possible at hello@byillumia.com. We will do our best to accommodate your request, but cannot guarantee that we will be able to cancel the order before it ships.
2. Shipping Rates and Delivery Estimates
2.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.
2.2 Delivery Estimates
USA: 7 - 10 Business days after processing
Canada: 10 - 20 Business days after processing
United Kingdom: 12 - 20 Business days after processing
Europe: 12 - 20 Business days after processing
Rest of the World: 15 - 25 Business days after processing
The list of the other countries we ship to include: Australia, Chile, Colombia, Greece, Mexico, Nigeria, and Turkey.
Delivery times are estimates and begin from the date of shipping, not the date of order. Delivery times are provided as a guide only and do not take into account possible delays caused by payment authorization or stock availability. Illumia is not responsible for delays caused by the carrier.
3. Shipment Confirmation and Order Tracking
3.1 Shipment Confirmation
You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number(s).
3.2 Order Tracking
A tracking number will be provided once your order has shipped. You can track the progress of your shipment through the carrier’s website using the tracking number provided.
4. Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, and certain remote locations. If we are unable to deliver to your address, we will notify you as soon as possible.
5. Damages and Issues
5.1 Damaged Packages
Illumia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
5.2 Missing Items
If your package arrives missing an item, please contact our customer service team at contact@byillumia.com within 7 days of receiving your order. We will investigate the issue and do our best to resolve it.
6. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy.
7. Contact Us
If you have any questions or concerns about your shipment, please contact us at: contact@byillumia.com
By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
Thank you for choosing Illumia!
1. Processing Time
1.1 Order Processing
Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
1.2 Order Modifications
Once an order is placed, it cannot be modified. If you need to cancel your order, please contact our customer service team as soon as possible at hello@byillumia.com. We will do our best to accommodate your request, but cannot guarantee that we will be able to cancel the order before it ships.
2. Shipping Rates and Delivery Estimates
2.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.
2.2 Delivery Estimates
USA: 7 - 10 Business days after processing
Canada: 10 - 20 Business days after processing
United Kingdom: 12 - 20 Business days after processing
Europe: 12 - 20 Business days after processing
Rest of the World: 15 - 25 Business days after processing
The list of the other countries we ship to include: Australia, Chile, Colombia, Greece, Mexico, Nigeria, and Turkey.
Delivery times are estimates and begin from the date of shipping, not the date of order. Delivery times are provided as a guide only and do not take into account possible delays caused by payment authorization or stock availability. Illumia is not responsible for delays caused by the carrier.
3. Shipment Confirmation and Order Tracking
3.1 Shipment Confirmation
You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number(s).
3.2 Order Tracking
A tracking number will be provided once your order has shipped. You can track the progress of your shipment through the carrier’s website using the tracking number provided.
4. Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, and certain remote locations. If we are unable to deliver to your address, we will notify you as soon as possible.
5. Damages and Issues
5.1 Damaged Packages
Illumia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
5.2 Missing Items
If your package arrives missing an item, please contact our customer service team at contact@byillumia.com within 7 days of receiving your order. We will investigate the issue and do our best to resolve it.
6. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy.
7. Contact Us
If you have any questions or concerns about your shipment, please contact us at: contact@byillumia.com
By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
Thank you for choosing Illumia!
We want to express our gratitude for choosing Illumia as your shopping destination! Our top priority is to provide all our valued customers with exceptional service. Please don't hesitate to get in touch with our customer support team from 8am-6pm GMT. We will make every effort to respond promptly to any queries or concerns you may have within 24-48 hours. Thank you for shopping!